Terms and Conditions

BLACK FRIDAY 25% OFF SITEWIDE:

  • Dates: November 1st, 2024 00:00am CET - December 2nd 11:59pm CET

Discount Details:

  • All products on the website: 25% off
  • Clearance products may have discounts exceeding 25%
  • Current clearance prices will be maintained during the event

Restrictions:

  • The bundle builder app will be unavailable during the event
  • New subscription boxes will be unavailable during the event
  • Existing discount codes and the sign-up offer will not apply during the event
  • Products purchased at full price before or after the event will not be retroactively discounted
  • Gift Cards will be excluded from promotional price during the event

DISCOUNT CODES

  • Discount codes are 1 use per customer, unless otherwise stated.
  • Only 1 discount code can be used per order.
  • Discount codes cannot be used on Gift Cards
  • Discount codes cannot be used in conjunction with any other offer (including already discounted bundles).
  • Muc-Off reserves the right to refuse any code that they deem invalid or fraudulent.
  • Offers and discounts are not exchangeable for cash and are non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
  • If the discount is applied and the order price is reduced below the minimum shipping costs, any free shipping will be removed.
  • Muc-Off reserves the right to (i) cancel discount codes at any time; (ii) cancel or refuse any individual's benefit from them; (iii) amend these terms and conditions; and (iv) limit the number of code redemptions online.
  • Discount codes do not affect postage unless otherwise stated.
  • Postage is calculated after discount codes are added.
  • During sale periods Muc-Off reserves the right to deactivate discount codes.

Discount codes on the Muc-Off website cannot be used with Technical (MTB) Apparel or items all ready at a discounted price.

 

FREE GIFTS (when available)

Free gifts are:

  • Limited to 1 per qualifying order.
  • While stocks last. We have a limited number of stock, so when it is gone, it is gone.
  • Added to your order in the basket automatically, unless stated otherwise.

We hold the right to remove free items that have been added to orders that do not qualify for free gifts without prior notice.

 

CUSTOMER CARE

Muc-Off customer care is available Monday to Friday 08:30-17:30 GMT. Please call (NL) +31 85 107 0401 or email us at customerservice@muc-off.com. All customers who need technical/order support outside of the above hours are encouraged to e-mail any questions to Muc-Off customer care.

 

FACTORY SUPPORT

Muc-Off reserves the right to select competing athletes to take part in the Factory Support Program. Successful applicants will be given 40% discount on all Muc-Off.com purchases excluding previously discounted bundle offers. Factory Support athletes must provide Muc-Off with a minimum of 20 images per calendar year for Muc-Off branded social media / blog use. Muc-Off Factory Support athletes must also post Muc-Off provided stickers on agreed bicycle/car/motorcycle locations.

 

PAYMENT

The total cost of each order is the price of the products ordered plus delivery charges based on the selected delivery service. Customers are responsible for confirmation that they are authorised for the selected payment method. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of a payment card refuses authorisation for any reason Muc-Off will not be held liable for any shipment delay or non-delivery. Muc-Off reserves the right to cancel any orders for products placed at an incorrect price due to an error in pricing.

 

SECURITY AND PRIVACY

Muc-Off is committed to protecting the security and privacy of all customers, and, as such, customer details, including but not limited to: customer name, address and credit card information will not be shared with any third party under any circumstances. Muc-Off uses a secure server when accepting order payments in order to ensure customer protection. Customer information may be transferred to servers in the United States. Should any third party procure unauthorised access to any data, Muc-Off will not be held liable for any loss or damages. Please note: None of the above will affect the statutory rights of the customer. You can visit our Privacy Policy here.

 

PRIZE DRAWS

Muc-Off prize draws are open to entrants over the age of 18, except for employees of Muc-Off Ltd. and their immediate family, and excluding entrants from countries, states or legal jurisdictions where such prize draws (as defined under English law) are not permitted.

Prize draws are operated by Muc-Off Ltd, 23 Branksome Business Park, Branksome, Poole, Dorset, BH12 1DW, United Kingdom and any prize draw is governed by English law, with any disputes subject to the exclusive jurisdiction of the courts of England and Wales.

Prizes are non-transferable and there is no cash alternative.

Muc-Off Ltd. reserves the right to substitute a prize or any part of it for other items of equal or greater value for any reason, including but not limited to stock availability, lost shipments and international shipping restrictions on some products.

Prizes will be dispatched to winners via Fedex, UPS, DHL or similar depending on the country unless otherwise stated. We will not be liable for any prizes which are lost, delayed or damaged in the post for reasons beyond our control.

Muc-Off Ltd. reserves the right to alter, amend or end this prize draw without prior notice at any time.

Any queries should be sent to info@muc-off.com before an entry is submitted. Once an entry has been made, the entrant is deemed to agree to the terms and conditions as specified in this document.

By entering the prize draw, you agree to receive marketing and promotional emails from Muc-Off Ltd. We always strive to make our emails relevant and interesting to our audience, but if you do wish to opt out, simply click the ‘unsubscribe’ link on any upcoming email communications from us.

To the fullest extent permitted by law, we exclude all warranties, representations, covenants and liability (whether express or implied) regarding the prize draw or the prize(s).